Programme Lead - ServiceNow Transformation

We are looking for a Programme Lead to lead large-scale, multi-workstream transformations on the ServiceNow platform.

You will be accountable for the end-to-end success of client programmes, from shaping the vision and business case through to delivery, adoption and value realisation.

Responsibilities:

• Own the delivery of complex ServiceNow transformation programmes spanning multiple workstreams, geographies and delivery teams
• Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes
• Manage programme financials, including budget, forecasting, margin, risk and change control
• Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources
• Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery

Platform and Solution Leadership:

• Provide authoritative guidance on ServiceNow architecture, design and best practice across the platform
• Challenge and quality-assure solution designs, ensuring scalability, maintainability, upgrade-safety and adherence to out-of-the-box principles
• Guide clients on platform strategy, including operating model, platform governance, CMDB and data strategy, integration, and the adoption of AI and automation capabilities

Client and Executive Engagement:

• Build and sustain trusted, long-term relationships with CIOs, CTOs, COOs, CFOs and other CXO-level stakeholders
• Act as a trusted advisor, shaping client agendas, influencing investment decisions and helping executives articulate and realise the value of their platform investment
• Lead executive steering committees and board-level reporting with clarity, credibility and confidence

Commercial and Business Development:

• Support pre-sales and bid activity, including solution shaping, estimation, commercial structuring and orals
• Identify and develop opportunities for account growth, expanding the footprint of ServiceNow across the client's enterprise
• Contribute to the growth and positioning of the ServiceNow practice, including thought leadership, partner relationships and reusable assets

People and Practice:

• Coach and mentor programme managers, architects and consultants, building the next generation of delivery leaders
• Champion delivery excellence, quality standards and a culture of continuous improvement

Requirements:

• Extensive hands-on and leadership experience delivering ServiceNow programmes
• Strong technical understanding of the Now Platform, including architecture, scripting and configuration, integrations, CMDB and Discovery, data model, security and upgrade management
• Proven track record of leading large, complex, high-value transformation programmes
• Demonstrated experience leading client engagements within a consulting, systems integrator or professional services environment
• Exceptional communication, negotiation and presentation skills

Desirable skills:

• ServiceNow certifications
• Programme management certifications
• Experience in a ServiceNow Elite or Premier partner organisation
• Sector experience in various industries
• Experience with enterprise transformation involving ERP, cloud migration or operating model redesign alongside ServiceNow