Description
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Key aspects of your role:
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Your work pattern will be varied: Week 1:
- Monday 9:00-17:00
- Tuesday 9:30-17:30
- Wednesday 9:30-17:00
- Saturday 9:00-17:00
Week 2:
- Sunday 9:00-16:00
- Tuesday 9:00-17:00
- Wednesday 9:30-17:30
- Thursday 8:30-17:30