Customer Service Representative

The Ford Motor Credit team helps put people behind the wheels of great Ford and Lincoln vehicles. As a Customer Service Representative, you will take ownership of each call to transform customer experience and build lifetime relationships. You will be empowered to resolve customer needs independently and are expected to:

• Manage call flow progression effectively to meet customer service level expectations while delivering best-in-class service.
• Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision-making.
• Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
• Clearly explain process requirements and obtain required information from customers.
• Discuss past-due accounts with customers and obtain acceptable arrangements to get the account up to date.

You will also possess workplace agility, remain knowledgeable and prepared for upcoming changes to processes and technology, and deliver best-in-class customer service by leveraging all resources to maintain expected productivity levels.

The ideal candidate will have:

• A bachelor's degree (preferred) or a minimum of high school education.
• Proven English proficiency – both spoken and written (preferably native English or language certification).
• A customer service mindset.