Description
The Care Coordinators role will support patients with one or more chronic long term health condition to receive effective, efficient and joined-up clinical care.
The Care Coordinator will play an integral role in improving patient engagement and promoting supported self-management, in line with the NHS Long Term Plans commitment to make personalised care business as usual across the health and care system.
The role may involve some travel outside of the surgery, e.g. to other GP practices and patient homes.
Main duties of the job
- Manage a caseload of patients identified by clinicians as likely to benefit from personalised and additional support in order to access healthcare.
- Run and maintain patient searches and lists.
- Contact patients effectively to meet clinical/quality indicator targets for a defined cohort of patients with health conditions.
- Maintain accurate patient information in the practices electronic health records system ensuring the integrity and quality of patient data captured.
- Maximise efficiency and patient experience through the careful and proactive coordination/scheduling of multidisciplinary appointments for patients with complex health needs.
- Help patients to manage their needs through responding to queries, making and managing appointments, building relationships with carers, progressing the patients care journey, holistically bringing together all of a patients identified care and support needs, and ensuring that patients have good quality written or verbal information to help them make informed choices about their care.
- Provide administrative support to the clinical team, including maintaining patient records, updating care plans, managing correspondence and dealing with a wide range of tasks that release capacity for busy clinicians.
- Support and co-ordinate health promotion activities and vaccination campaigns, helping patients to access resources and information.
- Cover for reception and admin colleagues as required.
Benefits
- Negotiable salary
- Inner London HCAS
Person Specification
- Essential qualifications: GCSE Maths and English (C grade or above) or equivalent
- Essential experience: Minimum one years experience of working with clinicians/healthcare professionals in a general practice setting
- Desirable qualifications: Diploma Level 2 in Health and Social Care or equivalent qualification
- Desirable experience: Experience of undertaking health / social care assessments