Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. We create a place where creativity excels, we invite new perspectives, and we make ideas matter. A team where everyone makes play happen.
Workplace Experience (WE) is a global team dedicated to creating workplaces that support site needs, employee well-being, and company culture across our global portfolio.
The Workplace Experience Manager, Site Lead, will oversee the full workplace ecosystem,space, services, programs, and partnerships,to create a workplace where employees feel connected, inspired, and empowered to do their best work.
Main Responsibilities
- Site Operations & Service Delivery:
- Guide efficient, cost-effective workplace operations by setting clear standards, optimizing resources, and aligning high-quality service delivery with our goals.
- Implement new and improved standards or processes to support an evolving culture and environment.
- Deliver insights to leadership on site performance, risks, and opportunities, ensuring informed decision-making.
- Manage vendor partnership and establish clear service standards and hold vendors accountable for delivering high-quality, cost-effective outcomes.
- Maintain site standards for safety, compliance, and employee experience.
- Team Leadership:
- Provide operational leadership to the site WE team and meet a high level of service excellence standards.
- Promote a culture of collaboration, ownership, and customer-centric service delivery.
- Partner Partnership:
- Be a trusted WE partner to site partners, building collaborative relationships.
- Communicate operational priorities, updates, and risks.
- Translate needs into practical workplace solutions that support operational effectiveness and employee experience.
- Financial & Compliance Support:
- Manage the site operational budget.
- Monitor expenses and identify cost efficiencies.
- Ensure adherence to safety, regulatory, and company policies.
- Change & Initiative Implementation:
- Promote workplace programs through change by communicating vision, engaging partners, and driving adoption of new processes, technologies, and service models to support evolving needs.
- Partner with Real Estate, IT, Security, GHO, and People Practices to support site programs.
Requirements
- 5–7 years of experience in Workplace Experience, Facilities, or related operational roles.
- Experience leading onsite teams.
- Problem-solving skills to approach different working styles and needs.
- Experience supporting and managing site-level budgets, with attention to transparency and accountability.
- Build collaborative, respectful relationships with different partners and contribute ideas across all levels.
- Experience in high-level communicating with the ability to engage diverse audiences.