Senior Manager, Agency Strategy

We are seeking a Senior Manager, Agency Strategy to lead the agency productivity function and drive strategic planning across teams and departments. You will work closely with agents, stakeholders, and development teams to deliver seamless digital experiences and optimize agent productivity and customer engagement.

Responsibilities:

• Define and prioritize product roadmap and backlog aligned with business goals
• Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences
• Lead change management by planning and driving adoption of new digital workflows and system updates
• Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement
• Coordinate training and communication to ensure the tool is well adopted
• Align with the Company's business ambitions and strategic pillars to define strategy road map
• Partner closely with agency leaders to deliver organizational vision and develop customer-centric proposition and solutions
• Contribute to project and program plan development, milestone setting, and monitoring progress
• Facilitate, lead, and create leadership communication deliverables

Requirements:

• Experience as Product Owner or similar role, ideally in insurance or fintech digital products
• Strong knowledge of change management principles and tools
• Excellent stakeholder management and communication skills
• Agile development experience and ability to translate business needs into technical requirements
• Familiarity with life insurance operations and agency workflows preferred
• Excellent command of English, ability to speak Chinese will be advantageous