Description
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce.
We are looking for a Senior Software Solutions Engineer in Professional Services (PS) to join our growing team. In this role, you will own the design, development, and delivery of complex technical integrations between our platform and enterprise client systems.
Responsibilities
- Integration & Internal Engineering (50%):
- Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
- Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
- Own the full software lifecycle , from design and development through testing, deployment, and production support
- Build data migration pipelines and CSV transformation solutions for enterprise onboarding
- Develop two-way payroll integrations with complex business logic and error handling
- Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
- Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling
- Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams
- Technical Leadership & Mentorship (20%):
- Review code and provide technical guidance to junior and mid-level engineers on the PS team
- Establish and document engineering best practices, integration patterns, and internal tooling standards
- Champion AI best practices across the team , helping others understand when and how to use AI tooling effectively and responsibly
- Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap
- Customer & Stakeholder Collaboration (20%):
- Lead technical discovery sessions with enterprise clients to define integration scope and requirements
- Translate complex business and compliance requirements into clear technical specifications
- Serve as the senior technical voice in client conversations , able to communicate architecture decisions confidently to both technical and non-technical audiences
- Custom Solutions & Tooling (10%):
- Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
- Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery
Requirements
- 5+ years of experience in Solutions Engineering, Solutions Consulting, or a related technical customer-facing role
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
- Experience designing and consuming REST APIs at scale
- Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
- Demonstrated AI-native development practices , active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
- Familiarity with version control and collaborative development workflows (GitHub)
- Experience with workflow automation platforms (Workato, Zapier, or similar)
- Must be willing to work during US business hours
Nice to Have
- Proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
- Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
- Exposure to HRIS, payroll, or POS system integrations
- Experience building and maintaining shared internal developer tooling or libraries
- Familiarity with MCP (Model Context Protocol) or agentic AI frameworks