Senior Executive, Operations Analytics & Controls (Contract)

Prudential's purpose is to be partners for every life and protectors for every future.

The Senior Executive, Operations Analytics & Controls is responsible for developing and maintaining operational standards, control frameworks and reporting solutions that enable consistent, compliant and insight-driven service delivery across VCC operations.

This role combines controls governance with hands-on reporting and automation, including the design and implementation of reporting flows using Excel (VBA/Macros), SharePoint and Power BI.

Responsibilities

1. Design and implement reporting flows across operations

• Develop and maintain data structuring and transformation using Excel Macro/VBA and Power Tools
• Create automated reporting pipelines integrating trackers with SharePoint repositories
• Design and implement Power BI dashboards for:
• SLA / KPI tracking
• Operational performance monitoring
• Trend and exception reporting
• Establish standardized reporting frameworks, including:
• KPI definitions and data dictionaries
• Data validation and reconciliation controls
• Reporting cadence and governance
• Build and maintain automated trackers, control logs and datasets, reducing manual processing effort
• Ensure data integrity, traceability and auditability across reporting flows
• Collaborate with stakeholders to translate operational requirements into scalable reporting solutions
• Leverage AI-enabled tools (e.g. Copilot) to enhance reporting efficiency (data summarization, insight generation, documentation)

2. Operations Standards & Control Framework

• Document, maintain and update operational standards and controls across:
• Document SOP and manage version control
• Review and approval cycles
• SLAs and control definitions
• Coordinate with functional SMEs to ensure SOPs and work instructions are complete, accurate and audit-ready.
• Support periodic reviews to keep standards current and relevant.

3. Controls, Logs & Assurance Artefacts

• Maintain key operational control documentations such as:
• Risk registers
• Issue logs
• Change and access registers
• Incident and escalation logs
• Ensure traceability between risks, controls, actions and outcomes.
• Support audit, assurance and due diligence readiness through documentation completeness and evidence tracking.