Description
Grafana Labs is looking for a Staff Product Manager to lead the OpenTelemetry Experience team.
As a Staff Product Manager, you will own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud.
Your mission is to make Grafana Cloud the easiest and most trusted destination for OpenTelemetry workloads.
You will define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful.
Your scope will include:
- OpenTelemetry SDK onboarding and configuration
- Automatic instrumentation experiences
- Client-side OpenTelemetry Collector deployment and onboarding
- Guidance and machine-readable context for choosing the right instrumentation approach
- Workflows for coding-agents to implement, configure, and verify instrumentation
- Troubleshooting and validation signals for healthy telemetry
You will partner closely with teams responsible for experiences such as Application Observability, Kubernetes Monitoring, and Infrastructure Observability.
This is a horizontal Staff-level product leadership role spanning multiple products and engineering teams.
You will be expected to use AI tools regularly to accelerate customer-research synthesis, analyze product signals, and prototype experiences.
The role is not focused on developing OpenTelemetry as an open source project in isolation, but rather on delivering a great customer experience in Grafana Cloud.
Responsibilities
- Define the vision, strategy, and cross-product roadmap for the OpenTelemetry journey
- Create coherent experiences for users to choose and implement the right approach
- Identify and eliminate leading causes of setup failure and low-quality telemetry
- Establish shared experience principles and success criteria across product and engineering teams
- Use customer research and product data to prioritize investments and measure outcomes
- Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation
- Extend beyond product delivery to positioning and marketing the OpenTelemetry experience
Requirements
- 5+ years of Product Management experience in a technically complex B2B product domain
- Experience leading strategy and execution across multiple engineering teams
- Strong working knowledge of OpenTelemetry, including SDK instrumentation and Collector pipelines
- Experience using or building instrumentation systems, agents, and telemetry collectors
- Understanding of challenges in deploying and operating software across Kubernetes, virtual machines, and public cloud environments
- Excellent written and verbal communication skills
Nice to Have
- Experience contributing to or building products around the OpenTelemetry ecosystem
- Experience with automatic instrumentation, eBPF, or runtime-based instrumentation
- Firsthand experience as an SRE, platform engineer, developer, or observability practitioner
What We Offer
- 100% Remote, global culture
- Scaling organisation with meaningful work
- Transparent communication and open decision-making
- Innovation-driven environment with autonomy and support
- Open source roots and community-driven values
- Empowered teams with a high-trust, low-ego culture
- Career growth pathways and defined opportunities for development
- Approachable leadership and transparent executives
- Passionate people who care deeply about what they do