Description
HUC provides Urgent and Unscheduled Care services to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the South West of England. As an NHS 111 Clinical Advisor, you will provide safe, timely, and compassionate clinical assessment, triage, and advice to people contacting NHS 111 and HUC's Clinical Assessment Service.
Using your professional knowledge, effective telephone consultation skills, NHS Pathways, and approved local pathways, you will assess urgent and undifferentiated presentations, identify clinical risk, and determine the most appropriate care.
Your main duties will include:
- Conducting structured telephone assessments, gathering relevant information, and evaluating symptoms, clinical risk, vulnerability, capacity, and communication needs.
- Using NHS Pathways, approved clinical decision-support tools, and local pathways to determine clinical urgency, disposition, and appropriate onward care.
- Recognising red flags, deterioration, time-critical illness, and safeguarding concerns, escalating promptly and facilitating emergency or urgent intervention where required.
- Providing clear, evidence-based advice, safety-netting, and agreed care plans, checking patient understanding.
- Arranging safe referrals and handovers to appropriate services, including ambulance, emergency, primary care, urgent care, mental health, pharmacy, and community services.
- Supporting Health Advisors and the wider multidisciplinary team with clinical advice, case reviews, and clinical floor support where trained and allocated.
- Maintaining accurate records, protecting confidentiality, reporting risks and incidents, and participating in audit, supervision, training, and continuous improvement.
In return for your dedication and commitment to our values, we offer:
- Exclusive discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more.
- NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
- Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
- Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
- Financial Perks: Take the stress out of money matters with free financial advice and smart savings options through our Credit Union.
- Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.