Ocean Planning Associate

About the Role

As an Ocean Planning Associate at Flexport, you will be an integral part of the Ocean Planning Team, which is essential to winning new business, supporting current business, and building out the future of Flexport's ocean services.

Responsibilities

• Coordinate day-to-day shipment assignments and operations with internal and external stakeholders, including regular communication with local partners and carriers
• Run FMT (Flexport's internal Fulfillment Management Tool) twice daily to assign schedules to shipments for the Execution team to place bookings on with carriers
• Maintain FMT data, including allocation, sailing schedules, cut-off dates, etc.
• Execute pre-bookings, support/hypercare trial shipments, and submit rollover lists if necessary
• Create best practices, work on function enhancements, conduct automation studies, and provide feedback to tech/engineering teams
• Conduct data analysis on utilization and forecasts vs allocation
• Manage and resolve exceptions and escalations through the operations process in a timely manner based on agreed SLA's
• Build and develop local carrier relationships, including coverage of carrier meetings, performance metrics, and market intelligence collection
• Work with the Ocean Procurement and Allocation & Yield teams on allocation planning and escalation handling
• Prepare forecasts and request soft allocation to match surplus demand in order to secure space for clients
• Optimize through net revenue steering and deadfreight performance management
• Monitor performance on OTE and other relevant metrics
• Work on continuous process improvements
• Additional projects and duties as assigned

Requirements

• BA/BS degree with a strong track record of success
• Minimum 2 years of experience at a startup, top consulting firm, an NVOCC pricing, procurement or operations team, or in a supply-chain role, with hands-on experience of Transpacific trade being a plus
• Excellent communication, interpersonal, and organizational skills
• An obsession with client happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it
• The intellectual horsepower to become an expert on international trade in a matter of weeks
• A mastery of email communication