Description
The SMT Coordinator provides high-level operational and coordination support to the Senior Management Team (SMT), helping to ensure the effective and efficient running of the practice.
The post holder coordinates a broad range of operational, administrative, workforce, IT, clinical systems, and communication functions.
The role requires a high degree of organisation, initiative, confidentiality, and professional judgement.
Main duties of the job:
- Coordinate meetings, including weekly clinical meetings, maintain records, and track action.
- Coordinate clinical staff leave, absences, and rotas for doctors, pharmacists, physician associates, nurses, and HCAs, following management approval.
- Arrange authorised locum cover and coordinate onboarding, induction, and leaver processes for staff, trainees, and locums.
- Arrange system access, email accounts, and Smartcards for starters and locums.
- Provide first-line IT support for practice systems.
- Manage user accounts, access permissions, password resets, and IT service desk requests.
- Coordinate Smartcard queries, system updates, and IT equipment records.
- Monitor systems and escalate faults or concerns.
- Order stationery and printer supplies and maintenance.
- Manage staff notices, system updates, and operational reminders.
- Maintain the practice website and patient-facing media content.
- Produce operational reports, including telephone call volumes and queue times.
- Maintain accurate records and identify recurring issues for the SMT.
- Respond to routine patient enquiries and resolve administrative concerns within the role's remit.
- Record concerns appropriately and escalate complaints, clinical issues, and complex matters to the relevant manager.
Benefits:
- NHS pension
- Comprehensive induction and orientation programme
- Being part of an excellent, well-established team, which is social and supportive
Person Specification:
- Excellent written and verbal communication; ability to communicate professionally with staff, patients, and external organisations.
- High level of IT literacy; confidence learning new systems; ability to troubleshoot routine IT/system issues.
- Experience in a busy administrative, coordination, or operational environment; managing competing priorities; handling confidential information; working independently.
- Excellent organisation and time management; ability to prioritise, meet deadlines, and follow actions through to completion.
- Ability to work effectively with colleagues at all levels and build positive working relationships.