IT Support Engineer

You are a customer-focused IT professional who enjoys helping users resolve technical issues and keep their tools and services running smoothly. You work well in a global, collaborative environment and bring a practical, service-oriented approach to troubleshooting hardware, software, network, and access-related problems.

Responsibilities

• Provide day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.
• Manage and resolve tickets within agreed service levels, ensuring timely updates and clear communication with users.
• Install, configure, and maintain laptops, desktops, mobile devices, printers, and standard business applications.
• Support user onboarding, offboarding, account provisioning, and access management in line with company policies.
• Assist with workstation setups, office moves, meeting room technology, and other local IT operational needs.
• Document solutions, contribute to knowledge articles, and escalate complex issues to the appropriate teams when needed.

The Impact You Will Have

• Improve the day-to-day technology experience for employees by resolving issues quickly and effectively.
• Increase productivity by ensuring reliable access to devices, applications, and core IT services.
• Enhance service quality through accurate troubleshooting, clear communication, and consistent follow-through.
• Support smooth employee onboarding, transitions, and daily operations across teams and locations.
• Contribute to better user satisfaction by providing dependable, professional, and user-friendly IT support.
• Help improve support processes and documentation to make IT services more efficient and scalable.

Requirements

• 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.
• Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices. Linux experience would be an advantage.
• Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.
• Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.
• Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.
• Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.
• Strong written and verbal communication skills with a focus on customer service and teamwork.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
• Willingness to travel within Europe.

Benefits

• Comprehensive medical and healthcare plans that work for you and your family.
• In addition to company holidays, we have ETO and FTO Programs.
• Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.
• Purchase Synopsys common stock at a 15% discount, with a 24-month look-back.
• Save for your future with our retirement plans that vary by region and country.
• Competitive salaries.