Partner Success Lead

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. The Partner Success Lead owns the outcome of customer engagements across managed partners in North America, ensuring timely completion, customer satisfaction, and growth in Claude usage.

Key Responsibilities:

• Own customer engagements from partner match to completion, tracking progress and resolving issues.
• Conduct weekly delivery reviews and escalate at-risk engagements.
• Build senior relationships with partner leadership and establish executive-level trust.
• Develop each partner's Claude practice, driving certified bench depth and repeatable offerings.
• Convert successful strategies into reusable best practices and methodologies.
• Manage quarterly practice reviews and present findings to various audiences.
• Steward funding requests and recommend co-investment and program funding.
• Coordinate with internal teams and partners to ensure smooth handoffs and engagement execution.

Minimum Qualifications:

• Experience managing a high-volume book of concurrent customer engagements.
• Ability to build structure and programmatic motions out of in-flight work.
• Track record of delivering completed work and driving customer behavior.
• Judgment on delivery quality and escalation.
• Strong presentation and persuasion skills.
• Understanding of customer success in a usage-based business.
• Technical fluency and daily use of Claude or similar tools.

Preferred Qualifications:

• Experience working with consulting and systems integration partners.
• Direct experience with global or regional firms.
• Experience running at-risk account reviews and surge teams.
• Industry vertical expertise.
• Experience stewarding co-investment funding.

Logistics:

• Annual salary: $300,000-$365,000 USD.
• Location-based hybrid policy: 25% office time.
• Visa sponsorship available.