Site Reliability Engineer

Electronic Arts is seeking a Site Reliability Engineer to join their EA SPORTS FC Mobile Shanghai team.

As a Site Reliability Engineer, you will report to the DevOps Director and play a critical role in ensuring the stability and performance of their mobile football game experience.

Responsibilities:

• Monitor client and server stability across pre-production and production environments, identifying abnormal trends and driving improvements to alert noise and monitoring gaps.
• Respond to live incidents, following incident runbooks and providing updates on impact and recovery status.
• Build AI-powered live monitoring and operations support tools, integrating data sources and APIs to automate workflows.
• Develop knowledge bases and documentation, converting incident insights into applicable runbooks.

Qualifications:

• A degree in computer science or a related field, or equivalent technical capability with three or more years of experience in SRE, operations, production support, or technical support roles.
• Familiarity with Kubernetes, containers, cloud platforms, and microservices architecture.
• Foundational development skills in Go, Python, or another programming language.
• Familiarity with Prometheus, ELK, Grafana, Sentry, Splunk, VictoriaLogs, VictoriaMetrics, and Firebase.

Benefits:

• Electronic Arts supports a balanced life with benefits programs that emphasize physical, emotional, financial, professional, and community well-being.
• Benefits packages are customized to meet regional needs and may include medical insurance, mental health support, retirement savings, paid time off, family leave, and free games.