Description
We are seeking an Associate for our HR Shared Services team in Gurugram, India. The team supports operations across 19 countries in the Americas region, managing end-to-end employee lifecycle processes.
Key responsibilities include:
- Processing backend transactions related to General Employee Queries, Benefits, Payroll, Compensation, and other crucial departments
- Ensuring relevant SLA's are met
- Learning and performing newly transitioned processes and gaining subject matter expertise
- Adhering to and demonstrating high proficiency in agreed critical metrics & SLAs
- Assisting in building and maintaining Standard Operating Procedures for Case Management
- Delivering high-quality and consistent service delivery to all internal customers and partners
- Participating in Data Management tasks like Audits, Reporting, Data Entry/Update, etc.
Requirements:
- 3+ years of experience in HR Operations / Shared Services in an HR Shared Services role for the Americas region
- Expertise in HR Operations with attention to detail and process adherence
- Self-motivated and intrinsically driven for personal performance
- Ability to function independently with minimal mentorship and supervision
- Willingness to work in a 24x7 role and adapt to an ambiguous environment
- Proficiency with ticketing tools and excellent HRSS performance parameters
- Ability to work in a shift of 6PM-2AM
MongoDB offers a supportive and enriching culture, including employee affinity groups, fertility assistance, and a generous parental leave policy.