Counter Manager Assistant

We are seeking a Counter Manager Assistant to join our team at Charlotte Tilbury in Monterrey, Nuevo Leon, Mexico.

As a Counter Manager Assistant, you will be a true ambassador of the brand, reflecting the values of Charlotte Tilbury. You will support the Commercial Manager in overseeing daily operations at the counter.

Key Responsibilities:

• Drive financial results in-store to meet and exceed targets and key performance indicators.
• Support the Commercial Manager in determining individual and team sales objectives and communicate them to Retail Artists.
• Analyze commercial information and suggest proactive improvement opportunities.
• Achieve and exceed personal and team sales targets, including Key Performance Indicators (KPIs) such as Average Sales per Unit (ASPU) and Articles per Transaction (APT).
• Demonstrate entrepreneurial spirit and expertise among retail artist brands.
• Lead by example to promote exceptional customer service and create an unforgettable customer experience.
• Train and provide feedback to the team to ensure Charlotte Tilbury standards are met in both service and art areas.
• Leverage every opportunity to extend exceptional customer service beyond the in-store experience.
• Implement individual and team development plans, conducting regular reviews that foster feedback and coaching.
• Create a positive and cooperative team culture in-store through team meetings and a collaborative management style.

Requirements:

• Minimum 2 years of experience in counter administration or boutiques.
• Genuine passion for the beauty industry.
• Business acumen.
• Experience in personnel management.
• Excellent organisational communication.
• Experience in strategic planning.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word.
• Experience with CRM programs.