Operations Service Manager

We are looking for an Operations Service Manager to join our team at American Honda Motor Company in Marysville, Ohio. The successful candidate will support the operations strategy for Honda Federal Credit Union (HFCU), encompassing physical branch office strategies, ITMs, operations support group, facilities management, and Honda companies support services.

Key Accountabilities:

• Ensure Operations Department meets goals, budget, and objectives as outlined in HFCU's annual strategic plan.
• Manage operations support channels to ensure requests are handled on time, appropriately, and with excellent service.
• Manage, maintain, and own operational components such as ITM vendor relationships, facilities strategic planning, and Honda company responsibilities.
• Provide coaching and counselling to Operations staff to maximize efficiency and effectiveness.

Qualifications, Experience, and Skills:

• Bachelor's or Associate degree in Business, Finance, Operations, or a related field preferred.
• 5+ years of experience in a financial institution in a retail branch, member service, operations, or contact center environment.
• 2+ years of leadership experience in a financial institution.
• Proficiency in MS Office applications required.
• Knowledge of financial institution products, services, and policies.

What We Offer:

• Competitive base salary ($73,600 - $110,300)
• Paid overtime
• Regional bonus (when applicable)
• Industry-leading benefit plans (medical, dental, vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company-paid short-term and long-term disability
• 401K plan with company match + additional contribution