Description
The Senior Technical SME (Subject Matter Expert) Veeva Quality Vault provides technical leadership within the Enterprise Veeva Quality Suite – technical Team, responsible for contributing to the technical solution design, implementation, and continuous improvement of the Veeva Quality Suite across Content Management, Quality, Audit & Risk business processes.
The role leads solution design, implementation, validation and troubleshooting and ensures technical outputs aligned with approved architecture, product strategy and engineering standards.
Key Responsibilities:
- Provide product expertise in the Veeva Quality Suite as a certified Vault platform administrator and Veeva configuration specialist.
- Implement technical solution designs and configurations in accordance with approved architecture and product strategy.
- Own technical quality for the assigned scope, including specifications, design documentation, configuration records and technical validation evidence.
- Perform troubleshooting and root-cause analysis, with timely escalation where manufacturing batches, product quality, patient supply or data integrity may be affected.
- Design or configure interfaces, workflows, recipes, data models and environments and write or review related specifications and test scripts.
- Analyze logs, metrics, monitoring and system behavior to identify defects, performance issues and opportunities for improvement.
- Lead technical design and implementation across multiple projects, releases or sites, while coaching site engineers and super users and contributing to training, runbooks and knowledge articles.
- Review and approve key technical specifications, design documents, configurations, test scripts and validation evidence.
- Assess technical risks and ensure mitigation addresses security, compliance, resilience, data integrity and supportability.
- Maintain technical standards and reusable engineering assets for the assigned product family or platform, while supporting formal technical assurance, audits and inspections and ensuring corrective actions are based on evidence.
- Drive engineering lessons learned and cross-team continuous improvement.
Basic Qualifications:
- Bachelor’s or master’s degree in engineering, Computer Science, Information Technology, Automation, Data, Life Sciences or another technical discipline, or equivalent practical experience.
- Experience in technical, cloud, integration, automation, data, validation, cyber security or engineering certifications.
- Minimum of seven years of hands-on technical engineering experience in large-scale enterprise or operational technology environments.
- Experience in leading technical design and implementation for a product family, platform, programme or multiple sites.
- Experience in reviewing and approving specifications, design documents, configurations, test scripts and technical validation evidence.
- Experience in leading troubleshooting and root-cause investigations across systems, interfaces, workflows, data and infrastructure.
- Experience in coordinating internal engineers, site teams, vendors and specialist partners through design, deployment and stabilization activities.
- Experience in assessing technical risk and ensuring security, data integrity, resilience, compliance and supportability requirements are met.
- Experience in coaching engineers and converting lessons learned into reusable standards, patterns and knowledge assets.
- Experience in supporting audits, inspections and formal technical assurance activities.