Description
Immigration Consultants are responsible for the day-to-day handling of immigration cases for corporate and private clients under the supervision of the Client Delivery Team and Legal Advisory.
You will manage assigned cases end to end, act as a primary point of contact for assignees and business contacts, and ensure cases are progressed accurately, efficiently, and in line with agreed client protocols and service standards.
Responsibilities:
- Manage immigration cases from initiation through to completion, ensuring deadlines and service standards are met.
- Act as the primary point of contact for assignees and business stakeholders, providing updates and guidance throughout the case lifecycle.
- Collect, review and prepare immigration documentation and coordinate application submissions.
- Maintain accurate case records and ensure compliance with client protocols, legal guidance and internal quality standards.
- Monitor case progress, identify potential issues and escalate complex matters as appropriate.
- Collaborate with colleagues across the business to deliver a seamless client experience and support team priorities.
- Build strong client relationships through consistent, high-quality service delivery.
- Contribute to process improvement initiatives that enhance efficiency, client experience and service delivery.
The team: The Client Delivery Team is responsible for the end-to-end delivery, coordination, and operational management of immigration services for Fragomen’s clients.
Requirements:
- Previous experience managing a caseload in a similarly regulated environment.
- Strong client service experience, with the ability to build professional relationships and manage stakeholder expectations effectively.
- German and English language skills, both written and verbal.
- Strong written and verbal communication skills, with confidence communicating with clients, assignees and internal stakeholders.
- Highly organised with the ability to manage multiple priorities, competing deadlines and a high-volume workload.
- Strong attention to detail and commitment to delivering accurate, high-quality work in a compliance-driven environment.
- Demonstrable ability to follow established processes, policies and client protocols while exercising sound judgement on escalations.
- Experience reviewing documentation and maintaining detailed records with a high degree of accuracy.
- Ability to work collaboratively within a team environment and provide support and knowledge sharing to colleagues when required.
- Proficiency in Microsoft Office and case management, CRM or workflow management systems.
- A proactive, solutions-focused approach with the ability to identify risks, anticipate issues and escalate appropriately.
Benefits:
- A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same.
- You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do.