Description
As a Senior Global Application Engineer at 3M, you will have the opportunity to collaborate with innovative people around the world and make an impact by solving problems related to working and communicating in noisy environments.
Responsibilities:
- Provide global support to 3M's local, regional, and area application engineers with regards to protective communications products.
- Support current products and New Product Introductions (NPI), including conducting customer acceptance and field trials, supporting technical documentation and claims substantiation, creating user instructions, and identifying customer needs and communicating feedback to stakeholders.
- Provide technical application support for electronic protective communication devices, including troubleshooting, product configuration, user setup, accessory compatibility, firmware/software-related questions, and connectivity issues.
- Support the United States and Canada sales and marketing organizations to develop and expand the protective communications business in the area.
- Collaborate cross-functionally to resolve technical issues.
- Develop customer support materials and conduct customer training and industry presentations on technologies, selection, and use of protective communication products.
- Document your work in 3M systems.
Requirements:
- Bachelor's degree or higher in engineering (completed and verified prior to start).
- Five (5) years of experience in roles such as Application Engineering/Technical Service or role supporting, testing, or troubleshooting electronic devices or communication equipment in customer-facing or technical service environments in a private, public, government or military environment.
Preferred qualifications:
- Master's degree in electrical engineering, acoustical engineering, computer science, information systems or related field from an accredited institution.
- Experience in audio, sound, or two-way communication solutions.
- Experience using radio DMR/PMR/LMR and Push to Talk Over Cellular devices for critical communication.
- Occupational health and safety experience, and/or experience with personal protective equipment in an industrial, public, government, or military environment.
- Experience conducting field evaluations, customer trials, product demonstrations, root-cause investigations, and technical training for electronic, communications, or safety products.
- Customer-focused self-starter who can effectively work in a fast-paced environment, with an appropriate sense of urgency.
- Strong international mindset with the ability to work effectively with people from diverse countries and cultures.
- Strong interpersonal and presentation skills and proficiency with oral and written communications.
- Fluent in English.
Benefits:
- Competitive pay and benefits, including medical, dental, and vision coverage, health savings accounts, and retirement benefits.
Work location: On-site at 3M Center in Maplewood, MN, with at least four days a week on-site. Travel: May include up to 20% mainly domestic/occasionally international.