Description
Diageo is seeking a Customer Operations Analyst to minimize customer out-of-stocks through proactive order management and strong customer engagement.
The successful candidate will be responsible for:
- Managing high volumes of requests based on business needs and timing
- Providing subject matter expertise within the Customer Service team for day-to-day activities, including order management and reporting tools
- Ensuring consistent delivery of product from Diageo warehouses to customers
- Building and maintaining business relationships with customers, Commercial teams, and Finance teams
- Proactively addressing and communicating issues that may impact order entry
- Actively managing and supporting new product startups and product discontinuations
- Onboarding new team members to ensure adequate training on business processes, systems, and stakeholder management
- Providing support to the Customer Service Manager
The ideal candidate will have:
- 2+ years of experience in customer service, supply chain planning, or logistics roles within the beverage alcohol industry or a fast-paced CPG company
- A degree or equivalent experience in supply chain, business management, or a related field
- Experience with order management systems (preferably SAP) and MS Office applications
- Strong written and verbal communication skills
- Ability to work independently and collaborate with internal and external customers across various levels of the organization
- Demonstrated ability to build strong customer relationships and manage customer expectations
- Validated analytical capabilities and problem-solving skills
- Bilingualism (English/French) is an asset
The total base pay range for this role is 51,000 CAD - 85,000 CAD.