Description
Be the first to apply for this role as a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Cambridge.
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Responsibilities:
- Plan and orchestrate the delivery of an online picking and delivery team
- Be a visible leader, engaging and coaching a large team of shoppers and drivers
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate
Online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Benefits:
- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks
- Annual bonus scheme based on performance
- Free food and hot drinks provided for Colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – matching 4-7.5% of pension contributions
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil potential
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more