Description
We are seeking a talented Retail Operations Manager to join our team at Van Cleef & Arpels.
As a Retail Operations Manager, you will drive efficient boutique operations and retail operations projects across Asia Pacific, in line with Maison’s guidelines and priorities.
Key Responsibilities:
- Ensure efficient boutique operations aligned with Maison guidelines, supporting markets in mastering boutique tools and services and applying processes and procedures consistent with governance and Maison priorities.
- Lead the design, launch and implementation of projects to improve APA boutique operations, proposing operational efficiency initiatives and APA-specific adaptations to ensure global projects succeed.
- Identify and share boutique best practices across markets to strengthen retail operations.
- Represent APA markets by escalating local needs and specificities to HQ, and act as HQ’s voice in coordinating and ensuring accountability for market rollouts.
- Contribute to project design and testing, communicating local needs between markets and HQ.
- Act as a key member of the Compliance task force, providing insights and recommendations to implement or adjust boutique operations projects.
- Plan and roll out international procedures, train local retail teams, and engage the local retail operations community through feedback, best-practice sharing, training and regular meetings.
- Track audit action owners, deadlines and closure with markets, follow up on remediation plans, and escalate overdue or recurring issues.
Requirements:
- Solid experience in retail operations management at multiple markets or regional levels.
- Strong project management expertise, covering every stage from concept and development to training, launch, rollout and review.
- Attention to detail with a strong operational excellence and efficiency mindset, supported by sound knowledge of audit and compliance processes.
- Strong communication and collaboration skills.
- Committed to coaching teams through change and identifying improvements that create value for the business.
- Fluent in English; Mandarin is a plus.
What We Offer:
- Opportunity to be part of a Maison where employee career development is at the heart of our ambition.
- Immersion in our enchanting world with trainings on our history, know-how and creations.