Description
We are seeking a Customer and Trading Manager for our small supermarket in Hawick, Roxburghshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site with accountability for the full shop.
You will work closely with a small team of managers to ensure the store runs smoothly every day. Your responsibilities will include:
- Taking responsibility for the day-to-day running of the store
- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Providing brilliant customer service and coaching a team to do the same
- Delivering KPIs and other performance indicators
- Leading operations and being comfortable doing this alone in the absence of more senior management
To be successful in this role, you will need:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Ability to manage employee relations issues, including performance and absence management
We offer a competitive salary of £31,700, dependent on experience, as well as a range of benefits, including:
- Discount card – 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we'll match 4-7.5% of pension contributions
- Sainsbury's share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil potential
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more