Front Desk Agent - Full Time - Crowne Plaza Crystal City

We are seeking a Front Desk Agent to join our team at Crowne Plaza Crystal City. As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.

Responsibilities:

• Provide exceptional guest service, responding to guests in a friendly and positive manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assist guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Work as a team player to meet guest needs and contribute to efforts of other departments
• Understand and follow our guest service recovery program
• Follow proper selling techniques to maximize room revenues and monitor room availability
• Drive sales and maximize revenue by up-selling rooms and amenities
• Adhere to company procedures when handling cash and processing financial transactions
• Maintain a clean and safe work area, compliant with company, brand, local, state, and federal regulations

Requirements:

• High school diploma or GED required
• 1+ year prior guest service experience in a hospitality setting
• Excellent verbal communication skills, attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment
• Ability to lift, push, and pull up to 75 pounds on an occasional basis

Additional Information:

• The actual base pay offered is determined by several variables, including qualifications, years of relevant experience, distinctive skills, level of education attained, certifications, or other professional licenses held
• Our total compensation package includes access to healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans, and more