Description
At Morrisons, we're proud to deliver great food and friendly service to our customers.
As a Café Team Leader, you'll support the day-to-day of the café, helping the team to deliver outstanding service and maintain high standards.
Responsibilities
- Deliver high café and BREW standards, ensuring full operational compliance
- Provide outstanding customer service across all café touchpoints
- Coordinate daily activities and communication within the café
- Identify opportunities for improvement using data and customer feedback
- Work closely with managers and colleagues to drive sales and achieve store targets
- Ensure compliance with all health and safety and food safety standards
- Respond quickly to customer queries and resolve issues effectively
- Maintain high standards of cleanliness, food safety, and stock control
- Minimise waste through careful handling and stock management
- Complete all tasks and procedures in line with company policies
Benefits
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
Requirements
- Experience delivering excellent customer service
- The ability to build strong relationships with customers and colleagues
- Experience supporting or leading a team
- Strong operational knowledge of a café or hospitality environment
- A positive attitude and a genuine passion for helping customers
- Awareness of food safety, hygiene, and health & safety practices
Nice to Have
- A great communicator who listens and responds to customer needs
- Flexible and willing to take on a variety of tasks
- Committed to maintaining high standards in everything you do