Description
Job Description
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
What you will do as a Customer Engineer
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value,guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.
Key Responsibilities
- Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.
- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
- AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
- Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources.
Minimum Qualifications
- Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.
- Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.
- Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment.
- Communication: Exceptional presentation and stakeholder management skills.
- Technical Breadth: Demonstrate depth in at least four of the technical areas below:
- Internet fundamentals
- Security
- Performance
- AI Proficiency
- Coding/Scripting
- Developer Platform Fluency
Strongly Preferred Qualifications
- Technical Enablement: Track record of creating and delivering technical enablement that accelerates customer adoption of complex platforms.
- Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
- Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
- Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.