Manufacturing Operations Support Specialist

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

As the Manufacturing Operations Support Specialist, you will own the end-to-end customer experience for post-sale repairs and upgrades, ensuring units are tracked accurately and shipped on time. You will act as the vital bridge connecting customers, production, shipping/receiving, and supply chain teams.

Responsibilities

• Act as the primary customer contact and single point of accountability for all post-sale RMA activities and customer relationships.
• Track the status and physical location of RMA units in ERP and PLM systems to ensure absolute data accuracy.
• Deliver proactive, transparent status updates to customers throughout the production, shipping, and return lifecycle.
• Coordinate with the head of operations, TPMs, and production staff to resolve priority conflicts and align customer messaging.
• Forecast material needs and collaborate with the supply chain team to secure necessary kits and purchase orders.
• Oversee shipping/receiving activities to ensure units are properly documented, ATP tested, packaged, and dispatched on schedule.
• Identify recurring drivers of delays, flag systemic issues to production and operations, and recommend process improvements to reduce late shipments.
• Issue detailed repair reports containing corrective actions for customers and coordinate with the front office for invoicing and shipping authorizations.

Requirements

• 3+ years of experience in production coordination, customer success, account management, or program coordination,ideally in a manufacturing, hardware, defense, or aerospace environment.
• A proven track record of managing and improving on-time delivery, RMA/returns, or service-level commitments.
• Comfort navigating ERP and PLM/production-tracking systems.
• Strong customer-facing commercial experience with the ability to deliver both good and bad news clearly and early.
• Exceptional communication skills, with the ability to translate complex details simply across working-level engineers, finance partners, and executive leadership.
• Strong cross-functional coordination skills with production, shipping/receiving, and supply chain teams.
• High attention to detail with the ability to track dozens of daily activities and drive issues to closure.
• The ability to remain calm under pressure, prioritize effectively, and reassure customers during challenging situations.
• Familiarity with infrared imaging, detectors, or precision hardware is highly preferred.
• Familiarity with defense-industry compliance is a plus.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Benefits

Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits packages.