Universal Banker- Coven Garden, London

As a Universal Banker, you'll provide an outstanding service to customers, educating them on digital platforms and giving them a choice of how they wish to bank with us.

You'll play a pivotal role in our Branch Customer Service Team, being the first point of contact for customers, taking ownership of their individual needs, and delivering an exceptional customer experience.

Responsibilities include:

• Providing customer education around HSBC digital services and fraud awareness
• Identifying customers who are in vulnerable situations and determining the best way to support them
• Helping customers with complex banking needs to ensure they feel supported in their choices

To be successful, you'll need:

• Excellent communication skills
• The ability to take ownership of customer enquiries through to resolution
• Resilience in a continuously changing environment

This is a full-time role, working 35 hours per week between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30.

You'll receive full training in-branch, including a 9-day Customer Service Consultant training course.

Benefits include:

• An attractive starting salary of £28,800
• Over six weeks' holiday
• Perks at Work Benefit with access to 30,000+ national and local employee discounts
• A market-leading employer pension contribution
• BUPA Healthcare
• Life Assurance, equivalent to four times your annual salary
• Access to a flexible benefits platform