Customer Success - EMEA (German speaking)

We are looking for a Customer Success representative to join our team in EMEA, specifically focusing on German-speaking regions. As part of this role, you will be responsible for building and maintaining strong relationships with 40-50 enterprise clients, driving long-term adoption of our products, and identifying areas for revenue expansion.

Responsibilities:

• Develop and implement a scalable customer success playbook and framework to support EMEA customers
• Build, maintain, and own strong relationships with a book of 40-50 enterprise clients
• Play a key role in onboarding new clients and driving long-term adoption of multiple products
• Monitor customer usage and adoption to identify areas for improvement or revenue expansion
• Own expansion and renewal of accounts within your book of business, driving towards best-in-class Net Revenue Retention (NRR) results
• Own customer success KPIs (NRR/GRR) and contribute to CS OKR goals

Requirements:

• 5-7 years of experience in Customer Success in a fast-paced, SaaS organization
• Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI)
• Commercial experience, with ownership of renewals and expansion for your book of business
• Strong builder mindset with a relentless focus on customer excellence and scalable product solutions
• Exceptional communication skills, with the ability to establish, nurture, and maintain relationships across all levels of customer organizations
• Strong analytical thinking and creative problem-solving skills
• Fluency in English; additional languages are a plus

What we offer:

• Innovative culture and growth opportunities
• Annual discretionary stipend for professional development
• Social travel and annual company offsite
• Co-working stipend for those not located near main hubs

We work in a high-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy. Our culture emphasizes impact over job titles, AI-first approach, and excellence everywhere.