Senior Customer Engineer - LATAM

Job Summary

As a Senior Customer Engineer - LATAM, you will be part of Mixpanel's Customer Engineering team, working with enterprise customers to drive business outcomes. You will partner with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within customers' organisations.

Responsibilities

• Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Communicate and consult effectively at all levels of the customer's organisation to earn trust and influence buying decisions
• Bridge the technical-business gap,working with senior stakeholders to define success for proofs-of-concept and ensuring successful execution and outcomes
• Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
• Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers
• Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
• Be the "Voice of the Prospect" by collecting feedback from potential Mixpanel customers and sharing it with the Product team

Requirements

• Fluency in business and conversational Spanish and English
• Ability to communicate with stakeholders at all levels,from discussing APIs with developers to organisational efficiency with CIOs
• Demonstrated track record of qualifying and selling technical solutions to executive stakeholders
• 6+ years of experience in a Software-as-a-Service Sales Engineering or related role
• Experience in data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
• Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
• Successful record of experience in sales engineering, consulting, or technical project management
• Excellent written, analytical, communication, and presentation skills
• Strong process and project delivery discipline
• Proficiency with AI tools such as Claude, Claude Code, Gemini

Nice to Have

• Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs
• Exposure to product-led growth (PLG) environments and sales-assisted conversion motions
• Background in high-growth SaaS environments (Series B–E or beyond)

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break