Implementation Engineer

As an Implementation Engineer at Kody, you will play a critical role in bridging cutting-edge payment solutions with real-world merchant operations.

You will empower hospitality and retail clients to deploy, integrate, and scale Kody's payment systems.

In this role, you are both a technical practitioner and a trusted advisor, taking full ownership of merchant onboarding and translating complex operational requirements into reliable, scalable integration architecture.

Responsibilities

• Drive end-to-end onboarding: lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.
• Architect integration solutions: help merchants design and build scalable API-based payment integrations, ensuring seamless connectivity between Kody's payment stack and client PMS/POS systems.
• Serve as a technical consultant: act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.
• Collaborate cross-functionally: partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.
• Improve delivery standards: standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.

Requirements

• Experience: 3+ years of relevant experience in technical implementation, API integration, technical consulting, or tech support roles.
• Problem-solving ability: proven track record of troubleshooting complex software, network, or hardware integration issues systematically.
• Client-facing aptitude: strong communication skills with the ability to explain technical integration workflows to both technical developers and non-technical stakeholders.
• Adaptability and autonomy: high self-drive, strong project management skills, and an eager-to-learn mindset in a fast-growing FinTech ecosystem.
• Language skills: professional proficiency in English. Cantonese would be a bonus.

Benefits

• Lead a dynamic team in a rapidly growing company globally.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.