Library Page - Ottendorfer Library

We are seeking a Library Page to join our team at The New York Public Library. As a Library Page, you will have the opportunity to gain knowledge and experience in a library setting, while providing exceptional customer service to our patrons.

The Library Page position is scheduled for 14 hours per week, including evenings and Saturdays. Schedules are variable based on library needs and may be subject to change.

Key Responsibilities

• Provide exceptional customer service to patrons
• Shelf and arrange books, CDs, DVDs, and other library materials in alphabetical and numerical order
• Answer in-person inquiries, help patrons locate needed materials, and refer them to the appropriate place or person for assistance
• Assist patrons with basic computer, internet, and audio/visual equipment usage
• Locate and prepare library materials requested by patrons
• Assist staff with checking materials for damage and removing them from the shelves
• Help set up public spaces for events and programs

Skills, Knowledge & Expertise

• Currently enrolled as a student in an accredited educational program
• Proper employment certificate for minors under 18 as required by NYS law
• Ability to accurately and efficiently sort and arrange items in alphanumeric order
• Strong organizational skills and ability to follow detailed instructions in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism
• Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Preferred Qualifications

• Ability to troubleshoot basic computer and printer issues
• Experience with eReaders and library technologies
• Ability to speak foreign languages

Benefits

Our core values include:

• Being helpful to patrons and colleagues
• Being resourceful in solving problems
• Being curious in all aspects of your work

Physical duties include moderate lifting (up to 25 lbs) and pushing book trucks.