Sr. Director, Client Services - Travel & Hospitality

Join Kobie, a National Top Workplace and Top Remote Workplace, where the best minds in loyalty come together. As a Sr. Director, Client Services for the Travel and Hospitality Vertical, you will lead client partnerships, drive loyalty strategy, and inform product growth.

About the Role You will serve as an executive-level strategic partner to key retail clients, ensuring loyalty strategy aligns with enterprise goals and customer engagement objectives. You will identify client opportunities, surface emerging risks, and elevate market trends that fuel program and enterprise growth.

Responsibilities

• Enterprise Strategic Leadership: Serve as an executive-level strategic partner to key retail clients
• Loyalty Program Vision & Performance: Lead the long-term evolution of loyalty programs
• Client Opportunity, Risk & Market Sensing: Continuously scan for risks and opportunities within client environments
• Growth, Innovation & Co-Creation: Identify and drive opportunities for organic growth
• Cross-Functional Orchestration & Internal Influence: Lead cross-functional collaboration with Technology, Product, and Delivery teams
• Technical & Operational Stewardship: Demonstrate strong understanding of Kobie's platform capabilities and data ecosystem
• Financial & Commercial Accountability: Own financial performance across assigned accounts
• Client Relationship Management: Serve as a trusted advisor, providing clarity and thought leadership
• Team Leadership & Talent Development: Lead, mentor, and elevate a high-performing Client Services team

Requirements

• 12-15+ years in client services, loyalty marketing, CRM, or enterprise program management
• Proven track record leading large, complex accounts and cultivating senior executive relationships
• Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application
• Strong technical fluency with SaaS platforms, integrations, and digital customer experience
• Exceptional communication, strategic thinking, analytical problem-solving, and executive presence