Product Support Specialist

Anthropic is hiring a Product Support Specialist in Sydney to serve as a champion of their unique support brand. The successful candidate will respond to user support cases, investigate and track user needs, provide high-touch support to strategic customers, and help identify and close gaps in the team's technical knowledge.

Responsibilities:

• Become an expert in all Anthropic products
• Respond to user support cases with varying complexity
• Communicate clearly and empathetically with users
• Manage on-call tasks for high-urgency user issues
• Prioritize and adapt to an evolving product landscape
• Partner with engineers and teammates to diagnose and resolve user issues
• Suggest and drive improvements to increase user satisfaction
• Uplevel the team's technical knowledge

Requirements:

• Experience in providing technical product support
• Familiarity with APIs and technical SaaS products
• Demonstrated ability to thrive in fast-paced situations
• Strong user empathy and expert support case management
• Crisp and kind written communication skills
• Persistent and curious with a deep sense of ownership

Logistics:

• Minimum education: Bachelor's degree or equivalent
• Required field of study: Relevant to the role
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: 25% office time
• Visa sponsorship: Available