Description
We're looking for a kind and compassionate person to join our Family Support team supporting families whilst they are in hospital in London and Surrey. You'll support families whose child has cancer or a life-challenging condition offering emotional and practical support when it's most needed helping families feel less alone during some of their most difficult times.
Your hours will be spread across four days. You will also have regular peer support, clinical supervision, and opportunities to develop your skills. You'll be part of a small, friendly, and passionate team who look out for each other just as much as we look out for the families we support.
The role is about being calm, empathetic, building trust, being there when it matters, and making sure families know they're not alone.
Main duties of the job
- Visit your assigned hospitals across London and Surrey, including Royal Marsden Sutton, Evelina London SE1, Kingston Hospital, St Georges Tooting, St Peters Chertsey, Royal Surrey Guildford, East Surrey Hospital - Redhill and Epsom Hospital regularly, in line with need, to support existing Momentum families and meet new referrals.
- Build strong, positive relationships with hospital staff, and other professionals so you become a trusted part of the team on the paediatric wards.
- Deliver presentations in hospital to professionals to raise awareness of Momentum.
- Provide compassionate, age-appropriate support to families, children, and young people of all ages and backgrounds.
- Offer emotional and practical support tailored to each family's situation, listening closely and responding with care from the moment they're referred.
- Manage your own caseload, prioritising contact based on need and making sure families always feel supported.
- Connect families to relevant services - such as therapies, respite breaks, and family experiences which includes trusted external organisations when needed.
Benefits
- Regular peer support and clinical supervision
- Opportunities to develop your skills
- Part-time, flexible working
Person Specification
- Experience of supporting children, young people, and families, demonstrating sensitivity to their unique needs.
- A natural ability to build rapport with others - you listen well and put people at ease.
- Excellent understanding of professional boundaries and confidentiality.
- Strong communication skills (both written and verbal).
- Good time management skills.
- A calm, empathetic, compassionate approach, especially in emotional or sensitive situations.