Lead SMB & Channel Sales Program Manager

Pinterest is looking for a Lead SMB Program Manager to help shape and scale its Europe SMB Sales organization.

In this role, you will translate business priorities into scalable programs, sales processes, systems, workflows, and operating mechanisms.

Responsibilities:

• Lead sales process optimization across European markets by mapping, analyzing, and redesigning workflows;
• Analyze process flows to identify operational gaps, inefficiencies, and manual work;
• Align with Sales Leadership on strategic initiatives and programs, customizing go-to-market approaches for regional markets;
• Monitor and analyze program performance and business impact to identify areas for improvement;
• Lead the end-to-end delivery of programs, from requirements gathering and scoping through implementation, training, rollout, adoption, and continuous improvement;
• Drive understanding and adoption of core processes among Sales, process owners, and partners;
• Define problem statements, collaborate closely with technical partners, and help implement process automations, new tool integrations, AI-enabled solutions, and scalable workflows;
• Develop and maintain reports and dashboards to monitor sales tool usage, process efficiency, adoption, and data quality;
• Support the evaluation, rollout, and continuous assessment of new tools, systems, features, or AI solutions.

Requirements:

• Minimum 7 years of experience in business or customer operations, technical project management, or program management;
• Demonstrates a growth mindset and curiosity, is comfortable working independently, and proactively solves problems;
• Hands-on experience with Salesforce and Gong is strongly preferred, along with familiarity with sales technology;
• Skilled at establishing shared goals, aligning with and influencing multiple internal and external stakeholders;
• Demonstrated ability to manage and deliver large-scale process redesigns or systems implementations;
• Strong analytical skills, with experience breaking down ambiguous data problems, surfacing actionable insights;
• Excellent written and verbal communication skills.

Benefits:

• Base salary range: €92,080-€161,141 EUR;
• Eligible for equity and incentive compensation.