Manager, Group Financial Crime Compliance Fiserv Operations-4

Prudential's purpose is to be partners for every life and protectors for every future.

As a Manager, Group Financial Crime Compliance Fiserv Operations-4, you will provide daily support for AML solution-related issues, investigate and resolve incidents, and assist AML users with business-related system issues and queries.

Responsibilities

AML Systems & Operational Support

• Provide daily support for AML solution-related issues, including:
• Suspicious Transaction Monitoring & Reporting (STR)
• Watch List Filtering (WLF)
• Real-Time Screening (RTS)
• Customer Due Diligence (CDD)
• Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.
• Assist AML users with business-related system issues and queries.
• Escalate critical incidents to the Business Owner that may impact business operations.
• Escalate high-impact system issues to the System Owner/Application support team to ensure timely resolution and system availability.
• Support migration of static and transactional data between core systems.

Project & Delivery Support

• Assist in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.
• Work with business users and IT teams to gather and document accurate business requirements.
• Review project deliverables to ensure quality and alignment with business needs.
• Monitor project schedules, costs, and quality metrics, escalating risks or issues as needed.
• Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.
• Contribute to documentation of user stories, test cases, and system enhancements.
• Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.

Documentation & Standardization

• Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.
• Ensure consistency and accuracy in documentation across FCC initiatives.
• Promote best practices in documentation to enhance transparency and operational efficiency.

Risk & Compliance Support

• Identify and escalate risks to senior management where appropriate.
• Assist in regulatory and audit engagements by preparing relevant documentation and system reports.

Core Competencies

• Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments.
• Critical Thinking: Strong judgment in assessing risks and identifying emerging issues.
• Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.
• Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.
• Adaptability: Capable of operating in evolving environments and establishing new processes.
• Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.

Technical Skills

• Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation.
• Good knowledge of data.
• Experience in writing MSSQL and stored procedures.
• Experience in data pipeline development and workflow automation (desirable).
• Familiarity with AI-driven workflow automation and agentic AI concepts (desirable).

Qualifications

• Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field).
• 5+ years' experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.
• Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.