Description
We are looking for a Patient Services Assistant to join our Lewisham Division team. As a Patient Services Assistant, you will play a vital role in providing compassionate support, answering patient queries, and signposting to the right team member.
The role involves managing appointments and patient enquiries using digital patient triage, handling administrative tasks efficiently, and supporting the practice with flexibility, innovation, and problem-solving.
In return, you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Benefits:
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Responsibilities:
- Managing appointments and patient enquiries using digital patient triage
- Handling administrative tasks efficiently
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
Requirements:
- Confident, welcoming, professional, and empathetic approach
- Team player with a professional manner and appearance
- Tactful, discreet, and proactive
- Adaptable to taking on new skills and challenges
- Flexible and responsive to new practices and working hours