Associate Director, Global HR Operations (Bangkok Based -Relocation provided)

We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.

This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.

Responsibilities:

• Lead Agoda’s People Services front door and employee support model
• Lead the People Services & Help Desk team
• Lead Global People Relations Services
• Own the operating interfaces across Tier 1, People Relations, and specialist teams
• Build Tier 0 / self-service and knowledge management foundations
• Enable digital, conversational, and AI-supported service delivery
• Drive operational excellence and continuous improvement
• Lead through insight, stakeholder partnership, and change

Requirements:

• Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus
• Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience