Power Generation Field Service Technician - Level III

We are seeking a highly skilled Power Generation Field Service Technician - Level III to join our team. As a technical specialist and primary customer support contact, you will diagnose and execute complex repairs to generators and components at the customer's site.

Key Responsibilities:

• Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs
• Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites
• Perform preventative maintenance activities according to documented schedules and standards on power generation products in the field
• Escalate unresolved issues to product specialists or supervisors
• Coach and develop technicians and apprentices, transferring knowledge and experience to others
• Complete required documentation, such as service worksheets, timesheets, and warranty claims
• Maintain service vehicles and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation

Requirements:

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
• Escalates unresolved issues to product specialists / Supervisor
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
• Completes training in line with skill and business requirements
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Salary: $65,600 - $98,400 per year