IT Support Coordinator

As a Level 1 IT Support Specialist at Mejuri, you'll be the first line of help for employees with tech issues.

Responsibilities:

• Serve as an initial point of contact for users needing technical support
• Help team members with Level 1 tech issues (computers, email, Wi-Fi, printers, etc.)
• Respond to IT support tickets and solve issues in a timely manner
• Set up laptops and other devices for new employees
• Support with account access problems and password resets
• Keep track of IT equipment like laptops, monitors, and cables
• Support basic networking issues (like if the internet goes down)
• Assist with opening new stores by helping set up internet and equipment
• Work with other teams when they have small tech needs
• Learn and follow IT processes to keep things organized
• Carry and move equipment when needed (like monitors and TVs)
• Go to nearby store locations to help with tech setups or problems

Requirements:

• Strong foundation of IT knowledge acquired through formal experience or schooling/internships
• Passion for solving problems and helping others
• Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)
• Comfortable using Windows and Mac computers
• Organized and able to follow instructions
• Willing to learn new systems and tools
• Able to lift and move IT equipment when needed
• Reliable and able to show up on-site when required

Benefits:

• A minimum of four weeks vacation, plus personal days and three religious/cultural observance days
• Hybrid work model for all corporate roles
• 'Mejuri Passport' which allows employees who meet specific criteria to work in other locations for one month per year
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees
• Generous product discount