Description
Zscaler is looking for an experienced Technical Success Manager (TSM) to join its team in Bangalore. The role is hybrid, reporting to the Manager, Technical Success Management in the Customer Success department.
The TSM will understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction. They will build relationships with stakeholders, conduct reviews, and identify growth opportunities. The TSM will also anticipate challenges, provide proactive recommendations, and mitigate risks.
Responsibilities:
- Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
- Build relationships with stakeholders, conduct reviews, and identify growth opportunities
- Anticipate challenges, provide proactive recommendations, and mitigate risks
- Understand all Zscaler products and services and contribute to best practices for implementing Zscaler products
- Collaborate with cross-functional teams, including Sales, Support, and Product, to deliver a seamless customer experience
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
- Demonstrated experience with product feature implementations and best-practice adoption
- Experience troubleshooting network issues utilizing tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD operating systems
- Solid comprehension of core networking protocols including HTTP, SMTP, FTP, and DNS
Preferred Qualifications:
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Experience utilizing AI-powered customer success platforms or AIOps tools
- Experience running discovery discussions, creating high- and low-level designs, and managing large-scale enterprise deployments or migrations for cloud security technologies
- In-depth understanding of enterprise infrastructure, open-source system administration, and authentication protocols
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more