Customer Service & Logistics Specialist

We are seeking a Customer Service & Logistics Specialist to join our team in Panama City. As the Logistics point of contact for Red Bull, you will provide support for several countries in the Central America, Caribbean, and Andean region. You will be responsible for the Supply Chain execution of the Order to Cash Process of cans and visibility items, ensuring top-quality products and compliance with local regulations.

Responsibilities:

• Manage the complete order process, including ownership of the order process in SAP, tracking delivery from third-party logistics to end customers, and resolving logistical and operational issues.
• Create and update relevant master data related to customers.
• Ensure processes are executed according to corporate governance and guidelines.
• Control and set up procedures for managing orders, credit notes, and penalties.
• Optimize processes through standardization and automation of related workflows within SAP or other IT tools.
• Provide accurate and helpful information to support internal and external customers.
• Act as the first point of contact for customers regarding order-to-deliver process issues.
• Coordinate customer requests in alignment with quality management of internal and external certificates.
• Ensure compliance with Red Bull quality standards for all POs and finished products.
• Treat complaints from consumers and execute periodical tasks (month/year-end closing).
• Prepare all relevant legalized order documentation, including letters of credit and export documentation.
• Support internal and external audits by providing required documentation and reporting.
• Maintain systems and database integrity, document and update local processes, and promote continuous improvement based on data.

Requirements:

• At least 3-5 years of working experience in a similar position.
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• Fluency in Spanish and English (verbal and written).
• Solution, quality, and service-oriented with attention to detail.
• Strong communication skills (verbal and written).
• Ability to work under pressure with good time management.
• Proactive, empathetic, patient, and able to multi-task.
• Good problem-solving and analytical skills.
• ERP knowledge (preferably SAP) and good proficiency in Microsoft Excel.

Travel: 0-10%