Description
We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams.
The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth.
Responsibilities
- Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation.
- Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog.
- Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization.
- Support various teams in facilitating incident reviews that emphasize learning and blamelessness.
- Provide technical leadership and day-to-day coaching to team members, accelerating their growth through design reviews, collaborative problem-solving and operational excellence best practices.
- Train our on-callers in incident and post-mortem processes, sharing expertise in incident management best practices.
- Lead cross-functional initiatives in engineering organizations across Datadog, embedding with teams to understand their challenges and drive lasting improvements to reliability and operational excellence.
Requirements
- At least 5 years of experience building software that solves real user problems.
- Experience designing new features and collaborating on code and technical design reviews.
- Experience building or operating distributed systems, with familiarity with Kubernetes and an understanding of complex failure modes.
- Demonstrated ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution.
- Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings.
- Empathy, collaboration, and communication skills in English to cultivate strong relationships across various teams in the organization.
Benefits and Growth
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intradepartmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Access to Inclusion Talks, our internal panel discussions
- Free, global mental health benefits for employees and dependents age 6+
- Competitive global benefits