FBS Service Desk Technician I

As a Service Desk Technician at Capgemini, you will respond to and document incoming support requests via phone, email, or ticketing system.

Your main responsibilities will include:

• Troubleshooting and resolving basic hardware, software, network, and user access-related issues
• Escalating complex problems to higher-level support as needed
• Guiding users through step-by-step solutions and providing clear instructions
• Logging all interactions, resolutions, and follow-up actions in the service management system
• Adhering to established service desk procedures and performance objectives
• Maintaining up-to-date knowledge of IT policies, systems, and standard operating procedures

You will need to have strong written and verbal communication skills, as well as entry-level experience with iPhone Mobile, broad web browser proficiency, and IT hardware.

In terms of software and tool skills, you will need to have entry-level experience with:

• Azure
• Microsoft O365
• ServiceNow
• Windows OS
• MAC OS
• MS Teams
• Outlook
• Intune
• AWS
• OneDrive
• OKTA

We offer a competitive compensation and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development