Description
We are seeking a Customer Success Manager - French Speaker to join our team. As a Customer Success Manager, you will work closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Responsibilities:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals.
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
- Support French-speaking customers implementations.
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
- Serve as a mentor to the wider Customer Success and Support teams.
- Champion, role model, and embed Samsara’s cultural principles.
Requirements:
- 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- SaaS experience preferred.
- English and French fluency.
- Customer travel is expected (up to 15%).
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with stakeholders.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
Nice to Have:
- Strong bias for action, ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
- French Fluency is a plus.
Compensation:
- Annual OTE Salary: $78,412 - $101,475 CAD
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans