Description
Job Overview
We are seeking a Qualified Success Architect, Internal Enablement to own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You will be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent. You will also keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.
Responsibilities
- Own the new hire onboarding program for new Qualified Success Architects (QSAs) , serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
- Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
- Coordinate and host CS 5-star Enablement , our biweekly live training sessions for the CS/QSA team , partnering with Product and subject matter experts to ensure content is ready and relevant
- Keep our internal knowledge base (Guru) current, including managing knowledge agents
- Support larger enablement projects and initiatives alongside the Manager of CS Enablement
- Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on
Qualifications
- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, account management, or a similar customer-facing SaaS role , experience with Qualified's platform is a strong plus
- Experience coaching or teaching colleagues , whether as a team lead, informal mentor, or similar role
- Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
- Excellent written and verbal communication skills
- Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
- Comfort working cross-functionally with Product and subject matter experts to keep training content current
- Deep curiosity about the product , you enjoy going deep on how things work
- Must be willing to work in a fast-paced startup environment with multiple roles
- Passion for setting up new team members for long-term success
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Salary Information
The typical base salary range for this position is $123,100 - $186,300 annually.