Floor Lead (Retail)

Mejuri is seeking a Floor Lead to join their store leadership team at their South Coast Plaza location in Costa Mesa. The Floor Lead plays a pivotal role in driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities:

• Provide exceptional customer service and ensure a positive customer experience
• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Participate in inventory management, order fulfillment, and store operations
• Support in maintaining organizational integrity of the store
• Proficient in using point-of-sale systems, inventory management software, and other retail technology
• Participate in onboarding, assessing, and engaging with store team members

Requirements:

• Experience in a high-volume retail environment
• Adaptable with excellent organization and analytical skills
• Critical thinking ability to identify potential challenges and develop action plans
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits:

• Paid sick days
• Monthly retail bonus program
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount

Salary: $19 - $21 per annum